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Knowledge Base

What is the $2.25, $20.00 or $22.25 adjustment and fee on my bill?

These are typically fees for late payments. Your bill is due upon receipt and becomes delinquent 30 days from the billing date.

There is a $2.25 charge when we issue an account reminder. We also charge $20 when we hang a collection notice on your door. That may account for a $2.25 charge, a $20 charge and/or a $22.50 charge on your bill.

Here's how our credit policy works:

CREDIT POLICY

All bills issued by Vera are due and payable on receipt. Utility accounts become past due and delinquent 30 days from the billing date. If your bill becomes delinquent, the collection process will be initiated.

  1. You will receive an account reminder letter in the mail. This letter will give you 10 days to pay off the delinquent portion of the bill, but a $2.25 charge will be added to your account for the cost of the notice.
  2. If the bill is still not paid after the 10 days, a district representative will hang a collection notice on your door. This notification states that you have until the date and time specified on the door hanger to pay your bill before your service is disconnected. At that time an additional $20 collection fee is charged to your account.
  3. If your bill is not paid on the date and time specified by the collection notice, your service will be disconnected. When service is disconnected for non-payment, the past-due bill must be paid in full, plus a reconnection fee will be charged before service can be restored. Additional fees will apply: (a) $30 to $300 depending on circumstances during regular working hours (7:30 a.m. to 5 p.m., Monday through Friday, except holidays); (b) Up to $600 for non-standard after service hours.
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