Why is my bill so high?
There are several reasons your bill could be higher than usual. December and August are typically the months with the highest bills because of the extreme weather.
Those are the months when furnaces and air conditioning are most heavily used. This increases energy use substantially and that can come as a surprise since the bill arrives after the energy has been used.
If you are a water customer, excess water is only billed once a year. The excess water charge shows up on your fall or winter bill usually in October or November. This can make your bill higher than usual.
Another thing that can affect your total bill includes the number of days between the times your meter is read. Our goal is to read the meter every 30 days, but this can vary depending on weekends and holidays. If the number of days is longer than usual, your bill could reflect this.
If you have questions about your bill, please contact us at firstname.lastname@example.org.