We have emergency plans in place

Posted: March 19, 2020 at 11:18 am

We are closely monitoring the coronavirus (COVID-19) outbreak. We have emergency plans in place to help prevent and control the spread of infectious diseases that might impact our operations, including our call center, billing, water service, and power restoration.

We are coordinating closely with local officials to ensure safe and reliable water and power. Should an outage occur, a detailed restoration plan establishes priorities, including communicating to repair crews and the public. First, service is restored to critical community services, like hospitals and fire departments. Next, the focus turns to bringing back service to the greatest number of customers in the shortest amount of time.

What you should do

There are a variety of things you can do to minimize the impact of a service outage.

  • Contact us and let us know your power is out. Customer calls help in locating and evaluating the extent of the damage.
  • Monitor local radio stations and mobile devices for reports about power restoration activities.
  • Disconnect or switch off non-essential appliances and electronic equipment and avoid opening the refrigerator to save cold air.
  • Operate backup generators safely by following manufacturer’s instructions.

Know the facts about coronavirus. The Centers for Disease Control website provides updates on the outbreak and information on how you can protect yourself.