Helpful customer information during COVID-19

Posted: April 21, 2020 at 12:57 pm

In response to the Governor’s request to suspend late fees and disconnects:

  • All customers affected by this pandemic – who work with us – will avoid disconnection of service and credit action. But we need to hear from you.
  • Additionally, we have suspended late fees and blue disconnection door hangers. We will send a second reminder letter in lieu of door hangers and are waiving the associated fees.
  • While we have implemented late-fee forgiveness and are willing to work with you to avoid disconnection during this difficult time, remember that utility billing continues. Skipping a payment now will create a higher cumulative bill. Please call us at 509-924-3800 to arrange a payment plan. The best time to call is Mondays through Fridays between 7:30 a.m. to 11:30 a.m.
  • Costs and fees incurred prior to this emergency are not affected. Customers who are already delinquent will not incur further costs or be disconnected if they are working with us.

We will continue to look for ways to further support the needs of our customers and our community through the duration of the pandemic.

Please call us! If you are experiencing trouble paying your bill due to the pandemic, it is imperative that you call us to make arrangements.

CALL: 509-924-3800 Mon-Fri | 7:30 – 11:30AM