Utility scammers work year-round, but the Better Business Bureau says they’re most active in the peak winter and summer months when people rely on heat or air conditioning. For more information, and resources visit www.UtilitiesUnited.org.
Never pay over the phone in response to a call, especially when you’re threatened with a service disconnection if you don’t pay immediately. We will never demand payment over the phone. If you’re getting pressured, hang up and call us at 888-774-8272 — this will ensure you’re speaking to a real utility employee.
- Before shutting off your electricity or water service, we will send you one or more disconnection notices in the mail and give you several bill payment options, typically online, by phone, automatic bank draft, mail, or in our dropbox. Special note: We are currently prohibited from disconnecting service under Governor Inslee’s orders.
- Utilities don’t accept gift cards and they never require customers to buy prepaid debit cards, like Green Dot or MoneyPak, to pay their bill. Instructions to pay by prepaid debit or wire transfer is a red flag.
- Don’t trust caller ID, even if it shows the name of your utility company. Scammers know how to “spoof” caller ID to make it read whatever they want. It’s another sneaky part of the scam that fools a lot of people.
- Report the interaction to the FTC if you think a scammer has contacted you. ftccomplaintassistant.gov/
- Delete all suspicious emails that demand or require immediate action to verify personal information.