The COVID-19 shut-off moratorium is expected to end soon

Posted: December 3, 2020 at 9:53 am

Updated: State regulators extend protections for energy customers affected by COVID-19
Moratorium on disconnections and late fees continues until April 30, 2021


We know the pandemic has affected many of you economically making it tough to make ends meet. We are here to help.

Governor Inslee has banned the disconnections of utility services through Dec. 31, 2020. While the Governor’s orders have been extended in the past, we don’t know what his future plans will be. It is important to plan ahead because customers are still responsible for their unpaid balances. Once the ban ends, customers will have to pay any amount that they owe, or they could face disconnection or additional charges.

To ease the transition, we are offering a customer support program for those customers economically affected by Covid-19, and who have overdue balances on their utility accounts as of the end of the Governor’s proclamation.

Please call us at 888-774-8272 or email to make arrangements to repay over time any overdue account balance.