Identifying our meter readers
When our meter readers stop by, you’ll spot them thanks to their bright Vera Water and Power safety vests. They also carry identification cards and are happy to show them if you ask. Have a question or need to make sure everything’s on the up and up? Just give us a call at 509-924-3800.
Keeping your water meter accessible for accurate reading
Our meter readers sometimes run into tricky or sometimes dangerous situations. When that happens, they might not be able to read your meter.
• You can help by keeping your pets inside. We may have to skip reading your meter if there’s an unrestrained animal.
• Clear the area around your meter vault so it’s free from of weeds, flowers, bushes and debris.
• Temporarily unlock gates blocking the meter.
• If the meter isn’t accessible, we’ll contact you to schedule an appointment.