APP assists you with your monthly bill by allowing you to pay the same amount each month for your utility services. Call our office at (509) 924-3800 for more information on how you can start an Average Payment Plan.
All bills issued by Vera are due and payable upon receipt. Utility accounts become past due and delinquent 30 days from the billing date. If your bill becomes delinquent, the collection process will be initiated.
You will receive a late notice letter through the mail. This letter will give you 10 days to pay off the delinquent portion of the bill, but a $2.25 charge will be added to your account for the cost of the notice.
If the bill is not paid after 10 days, a district representative will attempt to collect the past due amount at the door. If no 1 is home, they will hang a collection notice at the door. This collection attempt adds a $20 charge and is a notification that you have until the date and time specified to pay your bill before your service is disconnected.
If your bill is not paid on the date and time specified by the collection notice, your service will be disconnected.
When service is disconnected for non-payment, the past-due bill must be paid in full, plus a reconnect fee before service can be restored. Additional fees will apply: (a) $30 during regular working hours (8 a.m. to 5 p.m., Monday through Friday, except holidays); (b) Up to $600 for non-standard after service hours.
These are typically fees for late payments. Your bill is due upon receipt and becomes delinquent 30 days from the billing date.
There is a $2.25 charge when we issue an account reminder. We also charge $20 when we hang a collection notice on your door. That may account for a $2.25 charge, a $20 charge and/or a $22.50 charge on your bill.
Here’s how our credit policy works:
Credit Policy
All bills issued by Vera are due and payable on receipt. Utility accounts become past due and delinquent 30 days from the billing date. If your bill becomes delinquent, the collection process will be initiated.
You will receive an account reminder letter in the mail. This letter will give you 10 days to pay off the delinquent portion of the bill, but a $2.25 charge will be added to your account for the cost of the notice.
If the bill is still not paid after 10 days, a district representative will hang a collection notice on your door. This notification states that you have until the date and time specified on the door hanger to pay your bill before your service is disconnected. At that time an additional $20 collection fee is charged to your account.
If your bill is not paid on the date and time specified by the collection notice, your service will be disconnected. When service is disconnected for non-payment, the past-due bill must be paid in full, plus a reconnection fee will be charged before service can be restored. Additional fees will apply: (a) $30 to $300 depending on circumstances during regular working hours; (b) Up to $600 for non-standard after service hours.
We have created a video to walk you through the online account registration and how to avoid some common pitfalls. The video demonstrates 3 common Vera Water and Power accounts:
A residential account with 1 person on the account
A residential account with multiple people on the account
APP assists you with your monthly bill by allowing you to pay the same amount each month for your utility services. Call our office at (509) 924-3800 for more information on how you can start an Average Payment Plan.
The bill is due and payable upon receipt and will become delinquent 30 days from the date it was printed. If you do not receive a bill, please call our office.
Your bill will include the cost of energy used, the monthly electric base charge, the monthly water base charge, the monthly street lighting charge, and any miscellaneous charges that may be due.
We are always willing to work with our customers. Because of the lien right in our district, all extension requests must come from the owner or manager of the property. Once we receive permission from them, we are more than happy to assist you. Please contact our office, (509) 924-3800.
You should receive a bill each month, which will include the cost of energy used, the monthly electric base charge, the monthly water base charge, the monthly street lighting charge, and any miscellaneous charges that may be due. If you do not receive a bill, call our office at (509) 924-3800.
