No, you are not charged for a meter replacement.
Electric
Unfortunately, we are unable to provide an accurate, specific schedule of where and when the meters will be changed because we are using a 3rd party company, Sooner Meter. Since this project is being contracted out, we do not have specific control over the timing of when meters are changed — it is up to the contractor.
However, we will provide a map tracking Sooner Meter’s progress, which can be seen on the Electric Meter Upgrade project page. Please note that if the progress map suggests Sooner Meter is in or around your neighborhood, it does not guarantee that your meter will be changed out within a short timeframe.
Our crews work as quickly and safely as possible during an outage, but restoring power may take an extended period. We will post updates to our website, Facebook, and Twitter page as we receive them. For extended outages, you may also receive email alerts by signing up for our newsletter below.
Note: You do not need a Facebook or Twitter account to view updates.
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Landscaping Around Transformers
It is important that we keep a clear area of 9′ in front of and 3′ above the electrical transformer in your yard, primarily to allow Vera Water and Power’s crews the ability to work safely in and around the transformer.
It is acceptable to plant ground cover plants that do not grow more than a few inches in height or to preferably plant grass.
Planting Under Power Lines
Avoid planting trees under power lines. Once a tree reaches around 18′ in height, we will be forced to cut it down or trim it for safety reasons. Use flowers and shrubs under these lines.
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The utility is responsible for repairs and service up to the point of connection with the customer, including the meter.
Customers using computers or other non-interruptible equipment should upgrade their meter sockets to provide manual circuit closing to prevent accidental outages during routine meter maintenance.
Customers should also protect the equipment, which might be damaged by single-phasing 3-phase loads.
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Energy Efficiency Programs
Vera offers rebates for items such as residential hot water tanks, residential lighting, windows, insulation, etc. Vera partners with Efficiency Services Group to offer a variety of rebates and incentives. Visit our rebates page for more information.
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No purchaser of water shall connect their service with that of any other person; nor shall they in any way resell or supply any other person or premises with water through their service. The exception may be in the case of an emergency with district approval.
No purchasers of electric energy shall connect their service with that of any other person; nor shall they in any way re-sell, re-bill or supply any other person or premises with electric current through their service.
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Our rates are reviewed annually and are set so that each division’s annual revenues cover its annual costs.
For electric customers, more than 60% of your bill payment goes straight to Bonneville Power Administration, so a rate increase directly affects the rates our customers are charged.
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There are several reasons your bill could be higher than usual. December and August are typically the months with the highest bills because of the extreme weather.
Those are the months when furnaces and air conditioning are most heavily used. This increases energy use substantially, and that can come as a surprise since the bill arrives after the energy has been used.
If you are a water customer, excess water is only billed once a year. The excess water charge shows up on your fall or winter bill usually in October or November. This can make your bill higher than usual.
Another thing that can affect your total bill includes the number of days between the times your meter is read. Our goal is to read the meter every 30 days, but this can vary depending on weekends and holidays. If the number of days is longer than usual, your bill could reflect this.
If you have questions about your bill, please contact us.
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Unfortunately, during a meter change, your home will lose power briefly. Please protect important equipment with proper safeguards, and be prepared to reset your clocks when power is restored.