Our rates are reviewed annually and are set so that each division’s annual revenues cover its annual costs.
For electric customers, more than 60% of your bill payment goes straight to Bonneville Power Administration, so a rate increase directly affects the rates our customers are charged.
How do I receive payment assistance?
How can I lower my bill?
When is my bill due?
How do Vera's rates compare?
APP assists you with your monthly bill by allowing you to pay the same amount each month for your utility services. Call our office at (509) 924-3800 for more information on how you can start an Average Payment Plan.
How can I pay my bill?
Can I have an extension to pay my bill?
Why is my bill so high?
What is the $2.25, $20.00 or $22.25 adjustment and fee on my bill?
How can I save energy and stay safe this summer?
How do I receive payment assistance?
When is my bill due?
How do you set your rates?
Do you have any rebates?
Are ceiling fans effective?
10 life hacks to save water in the kitchen
What are some general ways I can save water?
How can I save water in the laundry room?
How can I save water in the bathroom?
How can I save energy on my water heater?
LED holiday lights
How do Vera's rates compare?
How can I save energy on my air conditioner?
How can I save energy in the laundry room?
How can I save energy in the kitchen?
How can I save energy on lighting?
How can I save energy on my refrigerator & freezer?
How can I save energy on my water bed?
How often should I change my HVAC system air filter?
How can I lift some of the load off my air conditioning?
All bills issued by Vera are due and payable upon receipt. Utility accounts become past due and delinquent 30 days from the billing date. If your bill becomes delinquent, the collection process will be initiated.
How can I pay my bill?
How do I set up an account?
Can I have an extension to pay my bill?
What is the $2.25, $20.00 or $22.25 adjustment and fee on my bill?
How do I receive payment assistance?
Do you have any rebates?
These are typically fees for late payments. Your bill is due upon receipt and becomes delinquent 30 days from the billing date.
There is a $2.25 charge when we issue an account reminder. We also charge $20 when we hang a collection notice on your door. That may account for a $2.25 charge, a $20 charge and/or a $22.50 charge on your bill.
Here’s how our credit policy works:
All bills issued by Vera are due and payable on receipt. Utility accounts become past due and delinquent 30 days from the billing date. If your bill becomes delinquent, the collection process will be initiated.
Can I have an extension to pay my bill?
What is your disconnection policy?
How do I receive payment assistance?
How can I lower my bill?
APP assists you with your monthly bill by allowing you to pay the same amount each month for your utility services. Call our office at (509) 924-3800 for more information on how you can start an Average Payment Plan.
How can I pay my bill?
Can I have an extension to pay my bill?
Why is my bill so high?
What is the $2.25, $20 or $22.25 adjustment & fee on my bill?
How can I save energy & stay safe this summer?
How do I receive payment assistance?
When is my bill due?
How do you set your rates?
Do you have any rebates?
Are ceiling fans effective?
10 life hacks to save water in the kitchen
What are some general ways I can save water?
How can I save water in the laundry room?
How can I save water in the bathroom?
How can I save energy on my water heater?
LED holiday lights
How do Vera's rates compare?
How can I save energy on my air conditioner?
How can I save energy in the laundry room?
How can I save energy in the kitchen?
How can I save energy on lighting?
How can I save energy on my refrigerator & freezer?
How can I save energy on my water bed?
How often should I change my HVAC system air filter?
How can I lift some of the load off my air conditioning?
The bill is due and payable upon receipt and will become delinquent 30 days from the date it was printed. If you do not receive a bill, please call our office.
Your bill will include the cost of energy used, the monthly electric base charge, the monthly water base charge, the monthly street lighting charge, and any miscellaneous charges that may be due.
How can I pay my bill?
How much do I owe?
Can I have an extension to pay my bill?
How can I lower my bill?
How do you set your rates?
We are always willing to work with our customers. Because of the lien right in our district, all extension requests must come from the owner or manager of the property. Once we receive permission from them, we are more than happy to assist you. Please contact our office, (509) 924-3800.
How can I pay my bill?
How much do I owe?
What is the $2.25, $20 or $22.25 adjustment & fee on my bill?
What is your disconnection policy?
How do I receive payment assistance?
How can I lower my bill?
When is my bill due?
There are several reasons your bill could be higher than usual. December and August are typically the months with the highest bills because of the extreme weather.
Those are the months when furnaces and air conditioning are most heavily used. This increases energy use substantially, and that can come as a surprise since the bill arrives after the energy has been used.
If you are a water customer, excess water is only billed once a year. The excess water charge shows up on your fall or winter bill usually in October or November. This can make your bill higher than usual.
Another thing that can affect your total bill includes the number of days between the times your meter is read. Our goal is to read the meter every 30 days, but this can vary depending on weekends and holidays. If the number of days is longer than usual, your bill could reflect this.
If you have questions about your bill, please contact us.
How can I pay my bill?
How do I receive payment assistance?
How can I lower my bill?
Do you have any rebates?
Are ceiling fans effective?
10 life hacks to save water in the kitchen
How can I save water in the laundry room?
How can I save water in the bathroom?
How can I save energy on my water heater?
LED holiday lights
How do Vera's rates compare?
How can I save energy on my air conditioner?
How can I save energy in the laundry room?
How can I save energy in the kitchen?
How can I save energy on lighting?
How can I save energy on my refrigerator and freezer?
How can I save energy on my water bed?
You should receive a bill each month, which will include the cost of energy used, the monthly electric base charge, the monthly water base charge, the monthly street lighting charge, and any miscellaneous charges that may be due. If you do not receive a bill, call our office at (509) 924-3800.
You may also sign up to view or pay your bill online.
How can I pay my bill?
Can I have an extension to pay my bill?
Where do I mail my payment?
When is my bill due?
Please mail your payment to PO Box 630, Spokane Valley, WA 99037
How can I pay my bill?
How much do I owe?
How do I contact Vera?
What is my account number?
