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Frequently Asked Questions

Have questions? Find the answers here using our extensive knowledge base. Discover information about your Vera account, our services, company information, and more.

Top Questions

Where can I get outage updates?

What are the main causes of power outages?

How do I contact Vera?

What part of my water service am I responsible for?

Why do my ice cubes taste funny?

Do you have any rebates?

What is the water hardness?

When is my bill due?

What should I do if my power is out?

What do you do when you see lightning or hear thunder?