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Frequently Asked Questions

Have questions? Find the answers here using our extensive knowledge base. Discover information about your Vera account, our services, company information, and more.

Top Questions

How do I contact Vera?

What part of my water service am I responsible for?

Why do my ice cubes taste funny?

Where can I get outage updates?

When is my bill due?

How can I pay my bill?

What is the water hardness?

How do I decorate safely for the holidays?

Why is my bill so high?

Do you have any rebates?