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Frequently Asked Questions

Have questions? Find the answers here using our extensive knowledge base. Discover information about your Vera account, our services, company information, and more.

Top Questions

Why do my ice cubes taste funny?
Am I allowed to attach signs to power poles?
What part of my water service am I responsible for?
How can I save energy on my water bed?
What are the main causes of power outages?
How do I contact Vera?
Where can I get outage updates?
What’s the history of the pump house castle?
I need power for medical reasons. What if it goes out?
How can I save energy on my refrigerator and freezer?

CONTACT

888-774-8272

Office Hours:

8:30 - 5:00 M-F

Office Location:

601 N Evergreen Rd

Spokane Valley, WA 99216

Mailing Address:

PO Box 630

Spokane Valley, WA 99037

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Powerful Web A Powerful Creation
  • Your Account
    • Ways to Pay
    • Pay My Bill Online
    • Billing Policies
    • Understand My Bill
    • Payment Assistance
    • Vera View
    • Rebates
    • New Customer
    • Moving
    • Submit Changes
    • Submit a Water Meter Read
    • Frequently Asked Questions
  • Outages
  • Services
    • Electric
    • Water
    • Community Solar
    • Street Lights
    • Tree Trimming
    • Interconnections
    • Service Area Map
    • Submit a Service Request
    • Service Responsibilities
  • Safety
    • Call Before You Dig
    • Electrical Safety
    • Generator Safety
    • PowerTown Electrical Safety Demos
    • Water Quality
    • Wildfires
  • Rates
    • About Our Rates
    • Electric Rates
    • Water Rates
  • About Us
    • Facts About Vera
    • Careers
    • Customer Newsletters
    • History
    • Board of Directors
    • Agendas and Minutes
    • Annual Reports
    • News
  • Report an outage: 1-888-774-8272
  • Account Login