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Frequently Asked Questions

Have questions? Find the answers here using our extensive knowledge base. Discover information about your Vera account, our services, company information, and more.

Top Questions

What part of my water service am I responsible for?

How do I contact Vera?

When is my bill due?

Why do my ice cubes taste funny?

Where can I get outage updates?

What is the water hardness?

How can I pay my bill?

How do I decorate safely for the holidays?

What are the main causes of power outages?

Why is my bill so high?