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Frequently Asked Questions

Have questions? Find the answers here using our extensive knowledge base. Discover information about your Vera account, our services, company information, and more.

Top Questions

Where can I get outage updates?

How do I contact Vera?

What part of my water service am I responsible for?

Why do my ice cubes taste funny?

When is my bill due?

Am I allowed to attach signs to power poles?

What is the water hardness?

What are the main causes of power outages?

What do you do when you see lightning or hear thunder?

Do you have any rebates?