Report Your Outage
Call us at 1-888-774-8272.
The only thing more important than the prompt restoration of your water or power service is your safety and the safety of our crews.
Sometimes we are unaware of an outage unless it is reported. If your house is still without power after checking your breakers or fuses, please call our 24-hour office number.
If you hear or see anything that may help us to identify the cause of the outage, please notify us. If you hear a loud explosion or see a flash, we can use the information to help find the source of the outage.
Vera social media and email are not monitored 24 hours per day, so calling is the most effective way to notify us of an outage.
Any current emergency outages are listed below:
From time-to-time, we need to de-energize the power lines to work on the electrical system or shut off the water to maintain the system in your neighborhood. Most of the time, we can do this work without interrupting your electrical or water service. Sometimes, we need to shut off the power or water so our crews can work safely. We know being without water or power is an inconvenience. Other than your safety and the safety of our employees, there is nothing more important than getting the lights turned on or the water running. We appreciate your patience while our crews work to improve our system’s reliability. We’ll have the power or water turned back on as fast as we can!
Any currently planned outages are listed below:
Prepare for an Outage
Our goal is to limit the number and length of outages you experience, but sometimes outages are unavoidable. Service can be interrupted due to weather, equipment, animals, trees or people.
During a prolonged or widespread power outage, having an emergency preparedness kit could help make this experience more comfortable. With the help of the American Red Cross, we’ve put together this list for your kit.
- Water: one gallon per person, per day
- Food: non-perishable, easy-to-prepare items
- Flashlight: avoid candles and flames to prevent fires
- Extra batteries
- First aid kit: include medications and required medical items
- Portable Radio: hand-crank or battery operated
- Multipurpose tool: can opener, screwdriver
- Phone: Cellphone with charger and/or non-cordless telephone (hard-wired traditional phone)
- Contact information: for your family and emergency services
- Backup power: for any life support medical equipment requiring electricity
Backup Power for Life Support
If you are on life support equipment or are caring for someone who is, you are responsible for a backup power supply to support your equipment. Power outages due to extreme weather can last for hours or days, depending on severity. If you do not have a backup power source, please be prepared to utilize hospital and emergency services.