While our lobby is closed in response to COVID-19, we are available to you by phone at 888-774-8272.
- No customer affected by this pandemic – who works with us – will be disconnected.
- Additionally, we have suspended late fees and disconnection door hangers. We will be sending a second reminder letter in lieu of the door hangers and waived the associated fees.
- Costs and fees incurred prior to this emergency are not affected, but customers who are already delinquent will not incur further costs or be disconnected if they are working with us.
We will continue to look for ways to further support the needs of our customers and our community through the duration of the pandemic.
You can use online services to set up one-time or recurring payments to pay your monthly bills, such as our online payment system or your bank’s online bill pay service.
Payments can be made using Visa, MasterCard or American Express, or your personal checking account.
If you set up monthly payments through your bank, please be sure to include your Vera account number on your bill pay information and allow up to seven days for the payment to reach us.
If you are a new customer and would like to sign up for online payments, please call us to receive your account number.
Browser Problems With Your Online Payments?
Using the most up-to-date internet browser helps to keep your data safer. New changes to security settings on some internet browsers mean you will have to update your browser to log onto your Vera online billing account. This is to provide you with an extra layer of security and is necessary to maintain payment card industry compliance. You can test your browser by validating it on SSL Lab’s website. We have links to commonly used browsers.
Pay By Phone
Call our office at 1-888-774-8272 to make a payment.
Our office is open from 7:30 a.m. to 5 p.m. Monday through Friday.
Pay By Mail
You can pay by check or money order through USPS.
Please mail your payment to PO Box 630, Spokane Valley, WA 99037.
Pay In Person – Currently Suspended
Drive-Up Drop Box
A drive-up drop box located in our office parking lot, located at 601 N. Evergreen Rd., is available 24-hours per day. Payments dropped off in the drop box before 9 a.m. will be posted on the same business day.
Average Payment Plan (APP)
APP assists you with your monthly bill. It allows you to pay the same amount each month. For information on how you can start an APP plan, contact our office at firstname.lastname@example.org or call 1-888-774-8272. Use the Average Payment Plan authorization form (PDF) to sign up.