You can use online services to set up one-time or recurring payments to pay your monthly bills, such as our online payment system or your bank’s online bill pay service.
Payments can be made using Visa, MasterCard or American Express, or your personal checking account.
If you set up monthly payments through your bank, please be sure to include your Vera account number on your bill pay information and allow up to seven days for the payment to reach us.
If you are a new customer and would like to sign up for online payments, please call us to receive your account number.
Here is a tutorial on how to create your online account.
Browser Problems With Your Online Payments?
Using the most up-to-date internet browser helps to keep your data safer. New changes to security settings on some internet browsers mean you will have to update your browser to log onto your Vera online billing account. This is to provide you with an extra layer of security and is necessary to maintain payment card industry compliance. You can test your browser by validating it on SSL Lab’s website. We have links to commonly used browsers.
Pay By Phone
Call our office at 1-888-774-8272 to make a payment.
Our office is open from 8 a.m. to 5 p.m. Monday through Friday.
Pay By Mail
You can pay by check or money order through USPS.
Please mail your payment to PO Box 630, Spokane Valley, WA 99037.
Pay In Person – Currently Suspended as Our Lobby Remains Closed
While we are all excited to get back to normal, our office remains closed to the public due to safety concerns that were in the process of being addressed before the COVID lockdowns. Now that we are getting back to normal, we can proceed with the construction process to ensure the safety of both our employees and our customers.
The construction process will begin soon, and we will be excited to update you with our timeline for reopening as that information becomes available.
While our office may be closed, we are still available to you. Please call us at 509-924-3800. Thank you for your patience.
You can pay by cash, check, money order, and credit or debit card in our office, located at 601 N. Evergreen Rd. We have a drop box in the parking lot for after-hours payments.
Drive-Up Drop Box
A drive-up drop box located in our office parking lot, located at 601 N. Evergreen Rd., is available 24-hours per day. Payments dropped off in the drop box before 9 a.m. will be posted on the same business day.
Average Payment Plan (APP)
APP assists you with your monthly bill. It allows you to pay the same amount each month. For information on how you can start an APP plan, contact our office at firstname.lastname@example.org or call 1-888-774-8272. Use the Average Payment Plan authorization form (PDF) to sign up.