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Knowledge Base

What is your disconnection policy?

All bills issued by Vera are due and payable upon receipt. Utility accounts become past due and delinquent 30 days from the billing date. If your bill becomes delinquent, the collection process will be initiated.

  1. You will receive a late notice letter through the mail. This letter will give you 10 days to pay off the delinquent portion of the bill, but a $2.25 charge will be added to your account for the cost of the notice.
  2. If the bill is not paid after 10 days, a district representative will attempt to collect the past due amount at the door. If no one is home, they will hang a collection notice at the door. This collection attempt adds a $20 charge and is a notification that you have until the date and time specified to pay your bill before your service is disconnected.
  3. If your bill is not paid on the date and time specified by the collection notice, your service will be disconnected.
  4. When service is disconnected for non-payment, the past-due bill must be paid in full, plus a reconnect fee before service can be restored. Additional fees will apply: (a) $30 during regular working hours (7:30 a.m. to 5 p.m., Monday through Friday, except holidays); (b) Up to $600 for non-standard after service hours.
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